1) Check connection health (first step)
If copying isn’t working, start here.
Confirm your broker connection(s) show Healthy/Connected.
If everything looks connected but copying still doesn’t happen:
If nothing is copying (no follower accounts at all):
→ Reconnect the leader broker connection, then place a small test order (or far-away limit test).
If only one set of follower accounts (one broker connection) isn’t copying:
→ Reconnect that specific broker connection, then re-test.
If it still doesn’t work after reconnecting, reach out to support with your broker name, time of issue, and a screenshot of your connection status + Orders History.
2) Stop overlapping copiers (common cause of duplicates/conflicts)
If another copier is active on the same accounts, you can get duplicate orders or conflicting order management.
Fix
Disable Tradovate Group Trade
Turn off any other third-party copier
Ensure each account is controlled by only one copying system at a time
3) Confirm you’re using supported order types
Unsupported order structures can look like “it didn’t copy” or “TP/SL missing.”
Full compatibility details:
https://help.tradesyncer.com/en/articles/10537712-automated-trade-management-atm-bracket-oco-orders
When copying is slow or updates feel “stuck”
4) Tradovate API limits (especially with many accounts)
With Tradovate, high account counts plus heavy cancel/modify activity can hit API limits, causing delayed updates or actions that appear stuck.
How it works + how to avoid it:
https://help.tradesyncer.com/en/articles/11110392-understanding-tradovate-api-limits-what-they-are-how-to-avoid-them
Common triggers
frequent order modifications (price/qty edits)
rapid cancel/replace patterns
trailing stops (lots of order updates)
copying to many accounts in one connection
Try these fixes next
If you suspect throttling, rate limits, or a stale broker session, try the following in order:
A) Briefly pause copying, then resume
Pause copying for a short moment
Confirm orders/positions start updating again
Resume copying and avoid rapid modify/cancel bursts
B) Switch to Market Execution Only mode (recommended for scale)
This can reduce modification-heavy edge cases and help when copying to many accounts.
https://help.tradesyncer.com/en/articles/12994159-market-execution-only-mode-what-is-it-how-to-use-it
C) Delete and re-add the broker connection
Delete the broker connection in Tradesyncer
Re-add it and complete authentication again
Confirm all accounts show connected before resuming
When positions are out of sync
5) Check for partial fills, rejects, or execution differences
Accounts can diverge due to:
partial fills
broker latency (timing differences during cancels/modifies)
order rejects (MaxQTY / Max Position / permissions / margin)
What to do
Check Orders/History to see which account filled differently or was rejected
Confirm follower limits match your intended sizing
Reduce size/multipliers to test stability
Optional safety feature:
https://help.tradesyncer.com/en/articles/10410714-follower-protection-explained-and-how-to-use-it
7) Fast recovery: return to a clean baseline
If follower accounts have positions or working orders that shouldn’t exist:
Use Flatten All / Flatten (depending on your setup)
After flattening:
Confirm all accounts are flat (qty = 0)
Run a small test trade to confirm copying is back
Quick “does copying work?” test
Place a limit order far away from market price on the leader (so it won’t fill)
Confirm it appears in follower Orders History
Cancel the test order (or flatten if you want a clean slate)